Due to the uncertainty caused by the Coronavirus, we are not currently accepting new applications. Once this situation changes, we will restart our application process.
As you will appreciate, at this time, a large number of people are currently experiencing a certain amount of financial uncertainty. This increasing uncertainty has lead to Guarantor Loan deciding to suspend all new applications.
Therefore, as of 2:30 pm on 30th March 2020, we will no longer be accepting new applications until things begin to return to normal.
To get in touch with us, you can email us at email@example.com and we'll be in touch as soon as we can.
All of us at Guarantor Loan would like to wish you and your families well and remind you to keep safe. Together we will pull through what is a very testing time.
You should find your dealings with us and the lender we refer your enquiry to to be prompt, efficient and friendly. Our aim is to provide you with a professional and confidential service. If you have a complaint about any aspect of the service you have received, we will be happy to help resolve your concerns. We recommend that you bring your concerns to our attention as soon as possible – the sooner we know about it the sooner that we can resolve it. We have a formal complaints procedure to ensure that your complaint is handled quickly, fairly and efficiently; a leaflet with details of this process is available on request.
Our Complaint Handling Procedure
If we or the lender are unable to resolve your complaint to your satisfaction, you may have the right to refer your complaint to the Financial Ombudsman Service: The scheme is entirely free to use.
The Financial Ombudsman Service exists to help resolve certain complaints when our internal complaints procedure has been unable to resolve your complaint to your satisfaction.
The Ombudsman is also available to investigate complaints where a formal response has not been made to you within prescribed timescales.
Further information regarding the service is available from us on request. Alternatively, the Financial Ombudsman Service may be contacted directly:
Should you wish to refer the complaint to the Ombudsman, this must be done within 6 months of receiving the final response letter.